Serotek Introduces Remote Access and Remote Incident Management Packages

New Remote Packages Remove Barriers For Blind and Visually Impaired Professionals

Minneapolis, Minn. – January 31, 2007 – Serotek Corporation, the leading provider of Internet and digital information accessibility software and services, today announced the release of Remote Access Manager (RAM) for network administration, training and technical support within the enterprise, and Remote Incident Manager (RIM), for field technical support.

RAM is an accessible software package that enables remote control of computers on an enterprise network through a secure server. For performing operations such as remote server administration, remote troubleshooting and repair, remote desktop access and operation, and remote training, RAM allows personnel, both sighted and visually impaired, to work from any authorized location.

“RAM extends career paths by removing the barriers that make it difficult for visually impaired people to provide technical, administrative, and training services over private or public computer networks,” said Mike Calvo, CEO, Serotek Corporation, “all at a cost comparable with installing firewall or anti-virus software.”

RIM allows field technicians to take complete control of potentially distant end-user computers over an organization's network or the Internet. Once connected, the technician and the user share the same workspace on the end-user's computer, so they can work with the same applications and documents or exchange text and files. While connected, the technician can also watch the end-user and demonstrate how to perform required tasks or avoid common problems. RIM has no per-seat license fee, so organizations can proactively deploy it to thousands of end-users, allowing immediate assistance with a single click or keystroke should an issue arise.

“RIM makes location irrelevant for most technical support tasks so there are no trip charges or multi-location staffing requirements,” said Calvo. “Essentially, a competent individual or small team can serve numerous remote users while cutting costs and improving quality of service.”

RAM and RIM provide similar functionality; both provide fully accessible remote desktop control. However, whereas RAM is designed for use by enterprise IT staff, RIM is designed for field technical support providers. In addition, RAM requires a license for each remotely accessible computer, while RIM does not.

The client component of both RAM and RIM features System Access, Serotek's portable Windows access software. While the IT professional or technician hears speech output, sighted users are given no direct indication that the IT professional or technician is visually impaired. RAM and RIM also work with third-party screen readers on remotely accessible machines; this makes them useful for remote configuration and troubleshooting of third-party screen readers.

“We're deploying the Remote Incident Manager in all of our client locations,” said Steve Barclay, director of customer care, Aroga Marketing Group, Canada, “and already we're hearing its praises from technicians and clients alike.”

The state of Florida has committed to 500 seats of the RAM package, in an effort to make the entire state accessible for the visually impaired and physically challenged. “We are currently pilot testing the remote access solutions from Serotek,” said Adam Gaffney, MIS manager, Florida Division of Blind Services, Department of Education, “The technology is very promising and the support from the company is excellent.”

Both RAM and RIM can operate in a Microsoft Systems Management Server environment, can be entirely self-contained within an organization's network, serve an unlimited number of computers, and are compatible with Windows XP and Windows Server 2003 systems. Both products are now available for purchase, and interested organizations may request additional information or a free trial from Serotek by calling (866) 202-0520.

Serotek Corporation

Serotek Corporation is a leading technology company that develops software and manufactures accessibility solutions under the brand name FreedomBox. Committed to the mission of providing accessibility anywhere, Serotek launched the FreedomBox family of products and services and the FreedomBox Network, an online community specifically designed to meet the needs of people with disabilities. Serotek provides powerful, affordable solutions that require minimal training. In 2005 the company was awarded the prestigious da Vinci award for innovation in universal accessibility by the National Multiple Sclerosis Association. For more information visit www.freedombox.info.

Aroga Marketing Group, Inc.

With offices in Vancouver, Edmonton and Montreal as well as representatives across Canada, Aroga has been serving the needs of Canadians with disabilities since 1987.

Florida Division of Blind Services

The mission of Florida Blind Services is to ensure blind and visually impaired persons living in Florida have the tools, support, and opportunity to achieve success. Programs include services for blind and visually impaired persons of all ages. The Florida Division of Blind Services operates under the Department of Education.